Your privacy matters to us. This Privacy Policy explains what personal information ZD55 collects from members in Pakistan, how we use it, how we protect it and what rights you have over your own data. Please read this carefully — it applies to everything you do on the ZD55 platform, from registration through to every deposit, game and withdrawal.
Six core commitments that define how ZD55 handles your personal data — clearly and honestly.
All personal information and payment details stored on ZD55 systems are encrypted. Your CNIC details, contact information and financial records are protected using industry-standard security protocols at rest and in transit.
ZD55 does not sell, rent or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account, process transactions and improve your platform experience.
You have the right to access the personal data ZD55 holds about you, request corrections, ask for deletion and withdraw consent for certain processing. Contact support at any time to exercise these rights.
All payment data processed through JazzCash, Easypaisa, Raast and bank transfers is handled securely. ZD55 does not store full payment credentials — transactions go through verified payment gateways.
ZD55 uses cookies to keep you logged in, remember your preferences and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
In the unlikely event of a data security incident that affects your personal information, ZD55 will notify affected members promptly and outline the steps being taken to address the situation.
This Privacy Policy applies to all individuals who interact with the ZD55 platform — including registered members, prospective members who browse the site without registering and anyone who contacts our support team. It covers all data collected through the ZD55 website and mobile platform, including account registration, deposits, gameplay, withdrawals, bonus participation and support enquiries.
By using ZD55, you acknowledge that you have read this Privacy Policy and that you understand how your personal data is collected and used. If you do not agree with any part of this policy, you should not use the platform. For members in Pakistan, all data processing is conducted in accordance with the principles set out in this document.
Note: ZD55 is intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.
ZD55 collects personal information in several ways — directly from you when you register or interact with the platform, automatically as you use the site and from third parties involved in payment processing or identity verification. Here is a breakdown of the main categories:
Where you use a third-party payment provider such as JazzCash or Easypaisa, we may receive confirmation data from that provider related to your transaction — such as confirmation of a successful deposit. We do not receive your full payment credentials from these providers. Similarly, if identity verification is conducted through a third-party KYC service, we receive the outcome of that verification process.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Name, DOB, CNIC number | Provided by you at registration / KYC |
| Contact Data | Mobile, email address | Provided by you at registration |
| Financial Data | JazzCash / bank account reference | Provided by you / payment gateway |
| Technical Data | IP address, device, browser | Collected automatically on platform use |
| Usage Data | Game history, bets, transactions | Collected automatically during play |
| Communications | Support chat, email exchanges | Provided by you when contacting support |
ZD55 uses your personal information only for legitimate purposes directly related to operating the platform and providing services to you. We do not use your data for purposes beyond what is described here without first informing you and, where required, obtaining your consent.
Your name, contact details and identity documents are used to create and maintain your account, verify your identity (KYC), process deposits and withdrawals, and communicate with you about your account. This is the core purpose for which most personal data is collected.
Financial data — including your JazzCash or Easypaisa account reference, bank account details or card information — is used to process deposits and withdrawals in PKR. ZD55 uses trusted payment gateways to handle sensitive financial data and does not store full payment credentials on our own systems.
Technical data including IP addresses, device information and login history is used to detect unusual activity, prevent unauthorised access to accounts and identify potential fraud or bonus abuse. This protects both individual members and the integrity of the platform as a whole.
Usage data — such as which games are played most, how members navigate the platform and where common support queries arise — is used to improve the platform experience. This is analysed in aggregate and is not used to make decisions about individual members.
When you contact ZD55 support, we use the information you provide — along with your account history — to resolve your query. Support communications are retained for quality assurance and compliance purposes.
ZD55 uses account activity data to identify patterns that may indicate a member is experiencing problems with their gaming behaviour. This allows us to proactively offer responsible gaming tools and support where appropriate.
We do not use your data for: selling to third-party marketers, building advertising profiles for external platforms, or sharing with any party that is not directly involved in operating your ZD55 account or processing your transactions.
ZD55 does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
When you make a deposit or request a withdrawal, relevant payment data is shared with the payment service provider handling that transaction — for example JazzCash, Easypaisa, Raast or the relevant bank. This sharing is necessary to complete the transaction and is governed by the privacy policies of those providers.
For KYC purposes, identity documents may be shared with a third-party verification service. These providers are bound by strict data processing agreements and may only use the data for the specific purpose of verifying your identity on behalf of ZD55.
ZD55 uses third-party infrastructure providers — including hosting and security services — who may process data as part of delivering those services. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond what ZD55 instructs.
ZD55 may disclose personal data where required to do so by law, court order or lawful request from a relevant authority. We will only disclose what is strictly required in such circumstances and will inform affected members where we are legally permitted to do so.
Bottom line: Your data goes to payment providers to process your PKR transactions, to KYC services to verify your identity, and to infrastructure partners who keep the platform running. That is it. No advertising networks, no data brokers, no third-party marketing lists.
ZD55 retains your personal data for as long as your account remains active and for a reasonable period afterwards. Retaining data after account closure allows us to handle any outstanding queries, disputes or legal obligations that may arise after you stop using the platform.
Transaction records and identity verification documents are retained for longer periods to comply with anti-money laundering and financial record-keeping obligations. Support communications are typically retained for a period of up to two years after the relevant interaction.
Once data is no longer required and retention obligations have been met, ZD55 will securely delete or anonymise the data. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for analytical purposes.
If you request account closure, your personal data will be retained for the minimum period required to fulfil any outstanding legal or compliance obligations before deletion. You can contact support to ask about the specific retention period applicable to your account data.
ZD55 uses cookies and similar technologies to make the platform work properly and to understand how members use it. Cookies are small text files stored on your device when you visit the site. They do not contain personal information such as your name or payment details.
You can manage or disable cookies through your browser settings. Please be aware that disabling essential cookies will affect the functionality of the ZD55 platform — for example, you may not be able to stay logged in between pages. Analytics and preference cookies can be disabled without affecting core platform functionality.
Quick tip: Most modern browsers let you view and delete cookies through the Settings or Privacy menu. On mobile, this is usually found under Browser Settings > Privacy > Cookies. Clearing cookies will log you out of active sessions.
ZD55 takes extensive technical measures to keep your data secure — including encryption, access controls and monitoring for suspicious activity. However, account security is a shared responsibility. There are steps you should take on your end to protect your own data.
ZD55 will never contact you by phone, SMS or email asking for your password or full payment details. If you receive such a request claiming to be from ZD55, treat it as suspicious and do not respond.
As a ZD55 member, you have rights over the personal data we hold about you. Here is a summary of those rights and how to exercise them:
You can request a copy of the personal data ZD55 holds about you at any time. If any of that information is inaccurate or out of date, you have the right to request a correction. Basic details such as your contact number or email address can often be updated directly from within your account settings.
You can request deletion of your personal data. Where deletion is possible — for example, data that is no longer required for any active legal or compliance obligation — ZD55 will fulfil this request within a reasonable timeframe. Some data may need to be retained for regulatory reasons even after an account is closed, in which case we will explain this to you clearly.
You have the right to request a copy of your data in a structured, commonly used and machine-readable format. This allows you to move, copy or transfer your data elsewhere if you choose to do so.
To exercise any of these rights, contact ZD55 support via the live chat on the platform or by emailing the address shown in the footer of this page. Please include your account username and a description of your request. We aim to acknowledge all data rights requests within 48 hours and to fulfil them within a reasonable timeframe.
ZD55 is strictly an 18+ platform. We do not knowingly collect, store or process personal data belonging to individuals under the age of 18. The platform's registration process includes an age confirmation step and we conduct identity verification to help enforce this.
If a parent or guardian believes that their child has registered an account on ZD55 or has provided personal information to the platform without consent, they should contact our support team immediately. We will investigate promptly, close any minor's account and delete associated personal data as quickly as possible.
ZD55 may update this Privacy Policy from time to time. When we make changes, the updated policy will be published on this page with a revised date at the top. For significant changes that materially affect how we use your data, we will make reasonable efforts to notify you through in-platform notifications or via your registered contact details.
We encourage you to check this page periodically to stay informed about how ZD55 protects your privacy. Your continued use of the platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with an updated policy, you should stop using the platform and contact support to discuss closing your account.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ZD55 has handled your personal information, our support team is available around the clock. You can reach us via live chat directly on the platform for the fastest response, or by emailing us at the address shown in the footer of this page.
When raising a privacy-related query, please include your account username and a clear description of your concern. Our team will acknowledge your message promptly and work to resolve the matter as quickly as possible.
Privacy questions? Our support team is available 24/7 via live chat. For data access or deletion requests, please include your account username and specify the data you are enquiring about. We aim to respond to all privacy requests within 48 hours.
18+ Only. Please play responsibly and within your personal budget. Visit our Responsible Gaming page for self-management tools and support.
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